Our Satisfaction & Return Assurance

Welcome to Kanita, your trusted destination for premium beauty and personal care essentials, including makeup, skincare, hair products, fragrances, and beauty tools. Your satisfaction is our priority, and we are committed to providing seamless support should your experience not meet your expectations.

Express Your Concerns Within 14 Days

If you're dissatisfied with your purchase or it doesn't align with your expectations, please contact us promptly at [email protected]. Our dedicated support team will review your request and guide you through the next steps to ensure you have a positive shopping journey. To expedite processing, include clear photographs of the received product and a brief explanation of your concerns. This helps us improve our offerings and service for every customer.

Please note that our policy covers items within 14 days of their delivery date. Regrettably, requests made after this period cannot be accommodated.

Handling Items That Are Faulty or Not as Expected

Received a defective item or one that doesn't function as advertised? Reach out to us with supporting images, such as photos highlighting missing parts or visible flaws. Ensure pictures are taken on a flat, well-lit surface, with tags or errors clearly visible for clarity. Usually, we will arrange for a replacement without requiring you to return the faulty product. These images also help us enhance our quality control processes.

Our warranty covers manufacturing defects only and does not include damages resulting from:

  • Accidents or mishandling
  • Normal wear and tear over time
  • Color fading due to sun exposure
  • Post-purchase modifications or alterations

Remember, the 14-day window applies here as well. Outside this timeframe, refunds or replacements for faulty items may no longer be available.

Delayed or Missing Deliveries

If your order hasn't arrived within the expected timeframe, you are eligible to request a full refund or a replacement. Contact us with your order details, and we will prioritize your case. Keep in mind that claims should be submitted within two months of placing your order to ensure tracking information remains valid. After that, our ability to assist may be limited. Refunds usually process within 3 to 10 business days, depending on your bank or payment provider.

Refund Processing & Timelines

All refunds are returned to the original payment method. Once issued, your bank or card issuer might need additional days to deposit the funds into your account. Below are general timeframes:

  • Credit/Debit Cards: Up to 10 business days
  • PayPal: 3 to 5 business days

If the refund doesn't appear within these periods, please contact your bank or credit card provider for assistance.

Your Shopping Experience Matters

Our goal is to provide you with exceptional beauty products and excellent customer care. If you have any further questions, concerns, or need additional support, don't hesitate to reach out to us at [email protected]. We appreciate your trust and look forward to supporting your beauty journey.